The delivery of the apartments is from 16.00 to 19.00 hours; in case of timetable established delay, the client is asked to kindly contact the hotel by calling one of the reference numbers.
The apartments must be vacated by 10:00 am the day of departure, they must be left in order and must be taken away the garbage. We leave each apartment will be checked by a manager to check for any damage caused. In the event of damage were reported, it will keep equal sum from the deposit.
- The management declines any responsibility for any theft or loss of property.
-Serraiola Is also a relaxing environment, so it required the utmost respect of the rest from 13 Pm to 16 Pm and to 11 Pm to 9 Am

Pets are allowed, but with the 'obligation to observe the following rules in respect of other guests and of' environment around you:
-the animals must not be left free to run without a leash in the area adjacent to the houses, but we have a lot of space to entertain your faithful friend.
-it is strictly forbidden to bring animals into the pool, there are 2 sun bathing areas specially made for them
-The owner has the 'obligation to ensure the cleanliness of the physiological needs of' animal
-for any damages incurred will be deducted from the deposit an appropriate sum
-al List weekly rate will add € 20 per week for extra cleaning.

We inform our customers that the pool is open from May to September, every day throughout the day and there are no fences that delimit it. We ask you not to enter the water when there are ongoing cleaning. Please pay attention to minors; the management accepts no responsibility for any accidents related to the use of incorrect pool itself.
-It Always be compulsory shower before entering the water
-It Is not allowed to swim clothes
-It Forbidden to bring animals into the water; eating in the water and throw stones into the water or sand, or any other object that could stain the pool.

Serraiola Alta considers your privacy a high priority. This privacy policy explains the information Serraiola Alta gathers from you from our web site and how we may use it. If you have any questions or concerns, please contact us .
The personally identifiable information you provide to us for making a reservation is made available to the applicable farmhouse for the purpose of meeting your reservation request.
For example, if you would like to make a reservation , we will ask you for information such as name, address, telephone number, email address, to process your reservation. We will also use your contact information to:
-send you a pre-arrival message summarizing your confirmation details ;
-notify you about special offers and promotions ;
-as well as send you satisfaction or market research surveys.

We are living a very difficult moment though it doesn’t mean that we aren’t longing for Holidays ! If there is a typical Italian quality, it is that, of its friendly welcoming. For several years now, in “Serraiola Alta”, we have been regarding with enthusiasm and passion “Hospitality” as our first job.
As far as possible, we are looking forward today, to propose our guests relaxing and calm holidays without bothering, amid Nature with few people and so many space at their disposal, surrounded by a great landscape, like a beautiful post-card. This would be the best solution to avoid, both contamination with covid-19 and, finally spending well-deserved Holidays.
We did our utmost for opening our Land Estate this year paying particular attention to Hygiene, Inner and Outside Cleaning, Installation maintenance, purifying surroundings in order to cope with all sanitary prescriptions.
Since the very beginning, our management intended to assist our guests in case of obliged cancellation as we don’t look only on receiving money-deposit , but we feel to make our guests at home.
In case of cancelling your booking with us, within two weeks’time before your departure, your deposit will not be lost, but still valid for another period to be decided together.